Shipping

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping Times

Delivery times vary depending on your location and the shipping method selected at checkout.

While we strive to ensure timely delivery, shipping estimates are provided by the carrier and cannot be guaranteed.

Tracking Your Order

Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details so you can monitor your package’s progress.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

Saint Rouen is not responsible for delays or additional shipping costs resulting from incorrect or incomplete address information provided at checkout.

Lost or Delayed Shipments

Once an order has been handed over to the shipping carrier, delivery is managed by the carrier.

If your package is delayed or appears to be lost, we recommend first contacting the shipping carrier directly using your tracking information. If you believe there is an issue with your order that requires our attention, please contact us and we’ll be happy to review your request.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and include clear photographs of both the damaged product and its original packaging.

Once your claim has been reviewed, we will arrange a replacement or refund where appropriate.