Effective Date: July 19, 2026
At Saint Rouen, we take great care in ensuring every fragrance is carefully inspected and packaged before it leaves our studio. Due to the nature of fragrance products, we are unable to accept returns on opened or used items. Please review the policy below before making a purchase.
Return Eligibility
For hygiene and product integrity reasons, we do not accept returns or exchanges for fragrances that have been opened, used, or tested.
Please review your order carefully before completing your purchase.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery.
To help us resolve your request as quickly as possible, please include:
- Your order number
- A brief description of the issue
- Clear photographs of the damaged product
- Clear photographs of the original shipping packaging
Once your request has been reviewed, we will arrange an appropriate replacement or refund where applicable.
Refunds
Approved refunds will be issued to the original method of payment.
Please allow several business days for your financial institution to process and post the refund after it has been issued.
Exchanges
At this time, Saint Rouen does not offer exchanges.
If your product was damaged during shipping or an incorrect item was received, we will gladly work with you to resolve the issue.
Cancellations
If you need to cancel or modify an order, please contact us as soon as possible.
Orders that have already been shipped are no longer eligible for cancellation.
Non-Returnable Items
The following items are not eligible for return:
- Used fragrances
- Samples
Still have questions?
If you have any questions regarding returns and refunds, please don’t hesitate to contact us.